Ensuring the Highest Level of Quality with “GuildQuality”

Here at Provident Homes, our commitment to excellence extends to using every possible method of checking and re-checking our level of performance. If there is some way in which we can do even better than we are currently doing, we want to hear about it.\r\n\r\nNot only do we strive for rigorous self-examination to ensure and improve quality, but we have also enlisted the services of one of the nation’s premier independent customer satisfaction surveyors to provide our clients with an opportunity to rate our performance. Since 2003, GuildQuality has been offering web-based customer satisfaction surveys to purchasers of new homes built by many small to medium-sized construction firms.\r\n\r\nThe advantage of such a system is that it provides a way in which new homeowners can provide honest appraisals of the value they have received on an anonymous basis. Too often, in-house surveys collect nothing but praise due to the reluctance of most people to say the hard truths that are vital to any company improvement program.\r\n\r\nBy moving this critical follow-up process into the hands of a third party, a truer picture of what was done well and which areas could stand a little bit of improvement emerges. While everyone loves to hear compliments, we are deeply interested in making sure that those paeans of praise are genuinely deserved and, in the event of something being not fully up to the customer’s expectations, we honestly want to know about it – and do what it takes both to make it right and to alter our procedures so as to prevent any future repetition.\r\n\r\nWhat we want for the home buyer in the West Chester, PA area is the highest quality, most energy-efficient, functional, and affordable home that can be built by anyone. We strive to be the best at what we do, and the partnership between Provident Homes and GuildQuality is just one of the many ways in which we prove that we mean it. Quality is what we do every day for every one of our customers and not just some empty promise on a web page. We will not be satisfied with anything less than perfection.